April 2016
“Not only was mum contented and happy in her final year, but we all felt welcome and included in her care. You must be so proud of the wonderful team at Northcote.”

April 2016
“Kindness and consideration has been a hallmark of the care given to both my mum and ourselves as family throughout her stay since April 2013 – not only from yourself and the care staff, but office, kitchen and laundry staff too, and that ethos really makes a difference.”

March 2016
“While no one wants to give up their home and their independence, we feel she could not have done better than Northcote Lodge. There was always lots of stimulation and her personal care was second to none. All residents were well catered for, with lovely homemade meals and as many cups of tea as they wished from the Café.”

February 2016
“On behalf of our family, I write to express our heartfelt thanks to you all for the wonderful way you looked after our mum while she was at Northcote. Mum told us how happy she was and how caring and nice the staff were to her. Northcote is truly an exceptional Home thanks to your diligent and committed management and the excellent staff who create a happy and warm environment. During our mum’s last days, the staff were so devoted and caring which, as a family, helped us to cope.”

January 2016
“Our mother was resident at Northcote Lodge for the final three years of her life. I would like to record our appreciation of all the staff there did for her in her final years. We were struck by the friendliness of all the staff and of the care and love they displayed to the residents. We are in no doubt that the way in which Northcote Lodge is managed and run ensured that our mother’s quality of life was all it could be and that she was genuinely happy in her last years. Northcote Lodge is an excellent example of everything a care home should be.”

December 2015
“I can say without hesitation that the care both you and all your wonderful staff gave him could not have been better. He was shown such kindness and treated with great dignity that it is a huge comfort to myself and my family to know he could not have been in a more loving environment.”

December 2014
“I am now able to relax knowing that Mum is safe and cared for in the beautiful surroundings of Northcote Lodge. Your care staff have made great efforts to get to know Mum and her ways. I notice, when moving around the home with Mum, that staff working in other areas of the home know Mum by name and chat to her as we pass. The difference to my life is amazing – I still spend a fair amount of time visiting Mum but the stress of getting her to eat, taking her medication, getting her showered and ensuring that she doesn’t go out on her own – well that has all gone. Please convey my thanks and appreciation to all members of the wonderful team you have put together at Northcote. They make life so much more enjoyable for your 60 residents and so much easier for 60 families.”

December 2014
“We wish to put on record our collective sincere appreciation to you, and your entire Northcote Lodge Team, for the exceptional service provided throughout my mother’s recent illness and passing. Her quality of life was massively enhanced post the move to Northcote Lodge. Your personal interest, support and genuine compassion was a fine example to your staff.”

June 2014
“We always enjoyed coming into the welcoming environment of Northcote Lodge. It was like being part of a big family.”


Residents’ comments taken from a questionnaire asking about their move to Northcote Lodge

February 2016
“Staff help me when I need help but allow me to remain as independent as possible.”

November 2015
“Everyone is very nice and seem to always anticipate my needs.”

September 2015
“My room is very nice and I am able to bring in my own belongings.”

July 2015
“I receive excellent care, particularly when I was unwell recently.”

July 2015
“I have nothing but praise for the staff, my care is second to none.”


Families’ comments taken from a questionnaire asking about their relatives’ move to Northcote Lodge

February 2016
“The accommodation is excellent.”

February 2016
“We are very pleased with care and service provided.”

August 2015
“I felt the difference in this home as soon as I came through the door.”

June 2015
“The management team and all staff are very approachable.”