“The manager is always welcoming and friendly. She is aware of any issues requiring discussion. The home has a positive atmosphere and the manager clearly has the residents’ best interests as her priority.”

“My relative feels very lucky to be at Northcote. The staff are dedicated and hardworking, any queries are dealt with promptly and efficiently. I feel the staff know my relative very well and treat him as an individual.”

“The place is beautiful.”

“This is gold standard care.”

“Everything is faultless here”

“We could not be happier with the care and attention our parent receives.”

Residents’ comments taken from a questionnaire asking about their move to Nortcote Lodge

“The staff are very good, I’m very happy.”

“The manager is an outstanding leader, her leadership has a domino effect throughout the home.”

“The staff are always happy and smiling and treat me really well, I’m sure they must all love their jobs and this is reflected in the care they give. It’s marvellous.”

“The food is fantastic.”

“I’m always treated with great respect.”

“The cleanliness is outstanding as is the food. There are beautiful gardens. There is a strong sense of calm and kindness here, it’s unique place.”

“Northcote is an outstanding home with an immense commitment to providing the highest standards of care. There is nothing that needs to change.”

CARE REPORT

Extract from the Care Inspection Report Summary

“People spoke positively regarding the care and support at Northcote Lodge.”
“People benefitted from an environment that was well maintained and cleaned to a very high standard.”

“The service had a nice, relaxed atmosphere which encouraged people to relax and feel at home. Staff were consistent, visible and interacted well with people, and positive relationships had been developed. We were told, ‘The staff are really very good and patient’ and ‘It is a brilliant place. This is the best place she could be in. We could not be happier with it.’ This meant that people had confidence in the service and gave them reassurance.”

“Staff had good knowledge of people’s needs and were responsive and kind in their interactions. It was
positive to see staff engage alongside people during activities. For example, staff joined in with an exercise class and were on hand to offer encouragement to those less able. This ensured that they got the most out of this class. We observed good community involvement, such as a local singing groups and visits from school children. There were also volunteers who worked in the service. As a result, people were supported to lead busy, active lives in order to reach their full potential.”